Refund Policy

General Policy

As each order is customised according to the customer's specific requirements, refunds are assessed individually based on the circumstances of the request.

Refund requests must be submitted through our customer support team with all relevant order details.

Eligible Refund Circumstances

A refund may be considered in the following situations:

• Duplicate payment has been made for the same order.
• Payment has been processed, but work has not yet commenced.
• We are unable to assign a suitable expert to complete the order.
• The order is cancelled before substantial work has begun.
• The completed work significantly fails to follow the original instructions and the issue cannot reasonably be resolved through revisions.
• The student received a failed grade due to the assigned expert's inability, which is rare.

Any approved refund amount will be determined after reviewing the order and the stage of work completed.

Cancellation Before Work Begins

Customers may request cancellation before a writer or academic expert has started working on the project.

Where no work has commenced, a full or partial refund may be issued after deducting any applicable payment processing or administrative charges, where permitted.

If a cancellation request is submitted after work has commenced, the refund amount, if any, will depend on:

• The percentage of work already completed.
• Resources already allocated to the project.
• Time spent by the assigned expert.
• Administrative costs associated with the order.

Orders that are substantially completed may not be eligible for a refund.

Revision Before Refund

Customer satisfaction is important to us. If the delivered work does not reasonably reflect the original order instructions, customers are encouraged to request a revision before requesting a refund.

Our support team will work with the assigned expert to resolve legitimate concerns whenever reasonably possible.

Non Refundable Situations

Refunds will generally not be provided in the following circumstances:

• The customer changes project requirements after work has begun.
• The customer no longer requires the service after work has commenced.
• Dissatisfaction based solely on grades, examination results, or institutional decisions.
• Delays caused by the customer's failure to provide necessary information or respond to clarification requests.
• The customer refuses the offered revision despite the work reasonably following the original instructions.
• Claims relating to personal preferences rather than failure to meet the agreed requirements.
• Completed work has already been delivered in accordance with the original order.

Duplicate Payments

If you accidentally make multiple payments for the same order, please notify our support team promptly.

After verification, the duplicate payment will be refunded using the original payment method.

Failed or Cancelled Orders

If Thesis Help UK is unable to complete your order due to unforeseen circumstances or an inability to provide the requested service, you may be entitled to a full refund of any unused payment.

However, when it comes to failed submissions, we conduct a thorough enquiry before proceeding with the refund request, including checking whether you contacted us to cater to your supervisor’s feedback before submission, the authentic grading sheet that reflects your grades, the assessor’s remarks and what exactly was the reason behind the failure of the submission. If the negligence falls on our part, we process only 30 to 50% of the refund amount and the decision of our experts will be final in this regard.

All types of refund requests, whether it is duplicate payment, deadline deductions or any other reason, must be submitted with genuine, original proof. No claim will be entertained if evidence is not provided.

Only complaints made via the formal email address of Thesis Help UK with complete and accurate proof and order details will be considered. No vague claims like ‘this is not what I ordered’ etc will be taken seriously.

Allow at least 48 hours for the concerned department to assess the validity of your refund request. Please be patient while the team works on your claim.

By *Full Refund, we mean a refund of 90% of the total amount paid, as in any processed refund, 10% is charged as transaction costs paid to the payment gateway company plus service charges.

Refund Request Period

Only refund requests submitted within 30 days of the client’s delivery date will be considered. Beyond that time frame, no claim will be accepted.

Refund Processing Time

Approved refunds are generally processed using the original payment method.

Processing times vary depending on the payment provider, bank, or financial institution and may typically take between 5 and 14 business days after approval.

Chargebacks

Customers experiencing any issues with an order are encouraged to contact our customer support team before initiating a payment dispute or chargeback.

Submitting a chargeback while work has already been delivered or while an active resolution process is underway may delay the investigation and resolution of the matter.

Right to Decline Refund Requests

Thesis Help UK reserves the right to decline refund requests where:

• The request falls outside the terms of this refund policy.
• Fraudulent activity or misuse of the service is suspected.
• False or misleading information has been provided.
• The delivered work substantially complies with the original project requirements.

Changes to This Refund Policy

We may update this refund policy from time to time to reflect changes in our services or legal obligations.

Any updates will be published on this page with a revised effective date. The continued use of the service will be considered the client’s approval of the changes made.

Contact Us

If you have any questions regarding this refund policy or wish to request a refund, please contact the customer support team through the contact information available on the Thesis Help UK website.

We will review every request fairly and aim to provide a timely response.

By placing an order with Thesis Help UK, you confirm that you have read, understood, and agreed to this refund policy.